Return Policy:

Last Updated: October 12, 2025

At THE OUTSHINE, we are committed to ensuring our customers are fully satisfied with their purchases. This policy outlines the process and conditions for returning a product.

1. Return Window You must initiate a return request within 3 DAYS from the date your order was delivered. Any return requests made after this 3-day period will not be eligible for a return.

2. Eligibility for Return To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original, resalable condition.

• The item must be in its original packaging, including all boxes, tags, and accessories.

• Items purchased during a sale or promotional event may not be eligible for a return. This will be specified on the product page.

3. How to Initiate a Return

1. Contact Us: To start the return process, please contact our customer support team within the 3-day window
   
   via email at INFO@THEOUTSHINECARCARE.COM or
   
   by phone at 8848157077.

2. Provide Details: Please include your Order ID and a clear reason for the return. If the item is damaged or incorrect, please attach clear photos.

3. Await Approval: Our team will review your request. Once approved, we will provide you with instructions for returning the product.

4. Return Address Please ship all approved returns to the following address:

THE OUTSHINE:
RETURN Address 
The Outshine, Kgp 18/88, BISMILLAH COMPLEX,
NH66, MOGRAL,
KASARAGOD, KERALA, 671124

5. Damaged or Incorrect Items If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately within the 3-day return window. We will arrange for a replacement to be sent to you at no additional cost, subject to verification.